# FAQ Common questions about Mestra. ## Does Mestra redraw my design? No. It lays out each format from your master's own frames, text and images. ## What do I get back? One editable file per format and brand: InDesign, Figma frames or Canva pages, plus exports such as PNG, JPG or PDF, depending on the app. ## Does it work without a designer? Yes. Once brands and formats are set up, any editor or owner can generate a rollout from a master. ## Is my artwork stored? Mestra doesn't keep the artwork or copy it reads from your master. Settings you enter, such as campaign copy and logos, are kept until you delete them. If a trial or subscription ends, or an invoice is 14 days unpaid, your organisation becomes read-only. Unless you subscribe or pay the overdue invoice within 60 days, its content and settings are then deleted, and we keep only what our Privacy Policy describes. Exported files are kept only if your organisation turns on the file library. See [Security and privacy](https://withmestra.com/security/). ## How do I start? Start a free trial. A work email gets 14 days, 80 formats and one brand, with no card. You'll find a sample brand, a sample campaign and a pack of common shopping-centre sizes already in your organisation. See [Your free trial](https://withmestra.com/docs/trial/) and the [Quickstart](https://withmestra.com/docs/quickstart/). ## Which design apps does it work with? InDesign, Figma and Canva. Each has its own install page: [InDesign](https://withmestra.com/docs/install/indesign/), [Figma](https://withmestra.com/docs/install/figma/) and [Canva](https://withmestra.com/docs/install/canva/). Store listings are on the way. For now, the install pages say how to get each one. ## Do I need a card for the trial? Not with a work email. A free-mail address, such as Gmail, gets 20 formats until an owner adds a card. The card unlocks 60 more trial formats. There's no charge. ## What happens when my trial ends? Your organisation becomes read-only. You can still sign in, view and download, but you can't start runs or change settings. Your data is kept for 60 days. If you subscribe in that time, your brands, campaigns and formats carry over. If you don't, they're deleted. A warning email goes out about 7 days before the data is deleted. ## How much does it cost? Plans are priced in US dollars and metered on formats. The [pricing page](https://withmestra.com/pricing/) has the current plans, and [Plans and billing](https://withmestra.com/docs/how-to/plans-and-billing/) explains how to subscribe, switch plan and set an overage cap. ## Who can do what in my organisation? There are three roles. Viewers can see everything but can't change anything or start runs. Editors can also start runs, review formats and edit brands, campaigns and formats. Owners can do all of that, plus manage the team, usage, billing and the file library. See [Invite your team](https://withmestra.com/docs/how-to/invite-your-team/). ## How do I sign in? With an emailed link, Google, or Microsoft (work and school accounts only). There are no passwords. See [Sign in](https://withmestra.com/docs/account/sign-in/). ## What does a flag on a format mean? Mestra checks each finished format. Some show as **To check** in the web app, or **Needs a look** in the design apps. That's a prompt to look at the format, not proof that something is wrong. See [Review and flags](https://withmestra.com/docs/concepts/review-and-flags/) and [Fix a flagged format](https://withmestra.com/docs/how-to/fix-a-flagged-format/). ## Can I download my files? Yes. Each design app saves or downloads the files as it builds: InDesign to a folder you choose, Figma as a zip, and Canva through its own export. To download them later from the web app, your organisation needs the file library on. Then use **Download all** on a run page for a zip, or download a single file. See [Export and hand off](https://withmestra.com/docs/how-to/export-and-hand-off/) and [The file library](https://withmestra.com/docs/concepts/library/). ## Can I export my brands and settings? Not from the app. You can download your files, but there's no in-app export of brands, campaigns, formats, settings or run history. Owners can ask us to export their organisation's data by emailing . See [Export your data or close your account](https://withmestra.com/docs/how-to/export-or-close/). ## How do I close my account? There's no close button in the app yet. Download what you need, then cancel in **Manage billing** or let the trial end. The organisation goes read-only, then its content is deleted after 60 days. Owners can also ask us to delete their organisation's data by emailing . ## Where is my data held? Mestra's service and database run in Sydney. Some data is processed or held overseas. The [Trust centre](https://withmestra.com/trust/) lists where. ## Is there an API? Not yet. An API is on the way, and an MCP server and agent integrations are planned. See [API](https://withmestra.com/docs/api/). ## Something isn't working. Where do I look? Start with [Troubleshooting](https://withmestra.com/docs/troubleshooting/). If that doesn't help, see [Support](https://withmestra.com/docs/support/).