# Support How to reach us and where to check service status. Need help with Mestra? Start with [Troubleshooting](https://withmestra.com/docs/troubleshooting/) and the [FAQ](https://withmestra.com/docs/faq/). If that doesn't solve it, contact us. ## Contact us - **Email:** - **Form:** [Talk to us](https://withmestra.com/talk-to-us/) The web app has no help link yet. Email or the form is the way to reach us. When you write, tell us: - your organisation's name and the email you sign in with; - which app you were using: web, InDesign, Figma or Canva; - what you did, and the exact message you saw. Don't send sign-in links: anyone with one can sign in as you for 15 minutes. ## Service status Check [status.withmestra.com](https://status.withmestra.com) for live status and incident updates. ## Report a security issue Report a vulnerability or a security incident to . See [Security](https://withmestra.com/docs/account/security/). ## Related - [Troubleshooting](https://withmestra.com/docs/troubleshooting/) - [FAQ](https://withmestra.com/docs/faq/) - [Security](https://withmestra.com/docs/account/security/)