Sign in
Sign in to the Mestra web app with an emailed link, Google or Microsoft. Connect InDesign and Figma by approving them in your browser. There are no passwords.
Sign in to the web app
Section titled “Sign in to the web app”- Go to app.withmestra.com. If you are signed out, the Sign in to Mestra screen opens.
- Choose how to sign in:
- Enter your email in Email and press Email me a sign-in link.
- Or press Continue with Google or Continue with Microsoft.
- If you asked for a link, open it from your email. It works once, for 15 minutes.
- If you belong to more than one organisation, pick one on Choose organisation.
Two things to know about the buttons:
- Google works with any Google account whose email Google reports as verified.
- Microsoft works with work and school accounts only. Personal Microsoft accounts can’t sign in.
The provider’s email must match an existing member or an open invite. Signing in with a provider never creates an organisation on its own.
Sign in to a design app
Section titled “Sign in to a design app”For InDesign and Figma:
- In the Mestra plugin, press Sign in.
- The plugin shows Your code and opens your browser at the Mestra connect page.
- Choose your organisation and press Allow.
- The plugin shows “Signed in as” with your name and organisation.
The code lasts 10 minutes. If the browser doesn’t open, the plugin shows a link to open yourself.
Canva works differently. An owner links the Canva team to Mestra once, using Link to Mestra in the app. Each person can then press Sign in so their runs carry their name. One Canva team links to one organisation.
Each design app has its own install page: InDesign, Figma and Canva.
Stay signed in, and sign out
Section titled “Stay signed in, and sign out”A web session ends after 7 days without use, or 30 days at most.
To sign out, open the account menu and choose Sign out. The Account page, also in that menu, lets you:
- Press Sign out everywhere, then Yes, sign out everywhere.
- See your Sessions and press Revoke on any device.
- Press Remove under Sign-in methods to remove a sign-in method. Use Allow again to bring it back.
In a design app, press Sign out in the plugin. Owners can also sign people out of apps on the Apps page.
If something goes wrong
Section titled “If something goes wrong”| What you see | Why | What to do |
|---|---|---|
| “This link has expired or was already used. Ask for a new one.” | The link is older than 15 minutes, or you have used it. | Go back to sign in and ask for a new link. |
| “We couldn’t find a Mestra account for that email. Start a free trial, or ask your organisation’s owner for an invite.” | No account uses that email. | Start a free trial, or ask your organisation’s owner for an invite. |
| “Personal Microsoft accounts can’t sign in. Use your work account or an email link.” | Microsoft sign-in is for work and school accounts only. | Use your work account, or an email link. |
| “Your provider hasn’t verified that email address. Use an email link instead.” | Google or Microsoft didn’t confirm your email. | Use an email link. |
| “That sign-in method was removed from your account. Use an email link, then allow it again from Account.” | You removed it on the Account page. | Use an email link, then choose Allow again on Account. |
| “Too many sign-in emails from here. Try again in an hour.” | Too many requests from your network. | Wait an hour, then try again. |
| “This organisation is disabled. Email support@withmestra.com.” | The organisation has been disabled. | Contact support. |
| The plugin says “The code expired. Sign in again.” | You took more than 10 minutes to approve. | Press Sign in again. |
| “Your role (viewer) can’t connect apps.” | Viewers can’t connect design apps. | Ask an owner to make you an editor. |
More fixes are on the Troubleshooting page.