Plans and billing

Subscribe, keep an eye on your formats, and change or cancel your plan.

Before you start

• Only an Owner can open Billing.
• Prices are in US dollars and exclude tax. Australian customers pay 10% GST on top. Customers outside Australia aren’t charged Australian GST.
• Payments are processed by Stripe. You pay on Stripe’s checkout page, and manage your card, invoices and cancelling in Stripe’s customer portal, which you open with Manage billing.

	Starter	Team	Agency
Per month	$299	$749	$1,799
Per year	$2,990	$7,490	$17,990
Brands	1	5	20
Formats a month	250	1,000	3,000
Per extra format	$1.50	$1.25	$1.00

Annual billing costs 10 times the monthly price, paid upfront. Included formats reset every month on either. Enterprise is agreed separately. Talk to us. The pricing page has the same figures.

1. Open Organisation > Billing. In the Plans card, switch Annual billing on or off.
2. Select Subscribe on the plan you want.
3. Enter your payment details on Stripe’s checkout page. You return to the app and see “You’re subscribed.”
4. In the Overage cap card, enter an amount in Cap (US dollars), then select Save. The default is one month of your plan’s price. A cap of $0 stops runs when you use your included formats.
5. To change plan, select Switch on another plan. Read the summary, then confirm with Switch now (an upgrade) or Switch on {date} (a downgrade).
6. To update your card, see invoices, or cancel, select Manage billing.

An upgrade, or monthly to annual, applies straight away. You pay a prorated amount for the rest of the period, and your included formats go up at once. A downgrade applies at the end of the current period. If you have more brands than the new plan allows, runs stop until you remove brands or upgrade.

Extra formats are billed monthly in arrears, including on annual plans.

When a run would take you over your overage cap, it doesn’t start. Runs resume when an owner raises the cap, upgrades, or the next month begins. We email owners at 80% and 100% of included formats, and when the cap is reached.

To cancel, select Manage billing and cancel there. Cancelling takes effect at the end of the current paid period. You keep your plan until then. After that your organisation becomes read-only: you can sign in, view and download, but not start runs or change settings. You can resubscribe at any time. Fees aren’t refunded for part of a period or for unused formats, except as the Terms or the law provide.

If something goes wrong

You see	What to do
“You’ve reached this month’s overage cap. Runs are paused.”	Select Raise cap, or upgrade. Runs also resume next month.
“Your payment didn’t go through.”	Select Update card, or Pay now if shown. Runs continue while the payment is retried. After 14 days unpaid, the organisation becomes read-only until it’s paid.
“Pay the overdue invoice before switching plans.”	Pay the invoice first, then switch.
“Your subscription is set to end. Resume it with Manage billing before switching plans.”	Select Manage billing and resume, then switch.
“You already have a subscription. Change it with Manage billing.”	Use Switch on the Billing page, or Manage billing.
“Your subscription has ended. Subscribe on the Billing page to start runs again.”	Choose a plan and select Subscribe.
You think you were charged wrongly	Email support@withmestra.com within 60 days of the charge.

What’s next

• Your free trial covers what you get before you pay.
• Invite your team to share the work.
• Export your data or close your account if you’re leaving.